I setup an appointment at an Apple Store and walked in about an hour earlier then the appointment. The person at the front created me a walk-in appointment and

I setup an appointment at an Apple Store and walked in about an hour earlier then the appointment. The person at the front created me a walk-in appointment and told me to wait. An hour goes by without anyone so I ask the person at the front (new person) and neither my scheduled appointment nor my WALK-IN appointment were checked into... How the hell do you check-in to a walk-in appointment? Definitely not a great experience. He checked me into both and 10-20 minutes later I get two people asking me what I need help with.