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I had great experiences with their device support. Replacements, repairs, their folks seem to err on the side of cover the claim rather than deny the claim when
by ilikehurdles 8y ago
I had great experiences with their device support. Replacements, repairs, their folks seem to err on the side of cover the claim rather than deny the claim when the cause of the problem seems ambiguous. I don't have a complaint about support yet, but I can tell my keyboard on my current-gen macbook pro is going to start failing soon (the semicolon key no longer clicks when pressed, the tab key is inconsistent) and from what I've heard from others is that it will require turning my laptop in and waiting days or weeks until it gets fixed. This is a company machine and I can't simply "not work" for 3+ days because I'm waiting on Apple HQ to blow dust out of my keyboard.
Instead of taking it in, I'm looking at usb-c adapters so that I can plug in my external kb and use that instead. The _vast_ majority of engineers at my company uses some kind of external keyboard on these machines.
- brewdad 8y agoYour company doesn't have a backup machine you can work on for a few days? Even if you are a one person shop, you should have some sort of plan for hardware failure.
- ilikehurdles 8y agoThe majority of our company, especially on the engineering side, is remote employees. Honestly not a bad idea to ensure there is an employee hardware failure plan in place.