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Their genius bar is just slowing down since they want you to buy new instead of repair what you have. Not always the case but I get that feeling. That and “IT a
by avelis 7y ago
Their genius bar is just slowing down since they want you to buy new instead of repair what you have. Not always the case but I get that feeling. That and “IT at home” requests seem to flood the bar now.
- seqastian 7y agoYea they persuade you to buy more from them with bad service. Flawless logic right there.
- FireBeyond 7y agoNo, he means that they value replace over repair. Like when I brought a MBP in with a charging circuit issue - just wouldn't charge, OS said battery was healthy, but at 0% capacity. Would run on AC. I thought $200... no... $600. Not "Would you like to schedule that service?" (I didn't - for its use case it could stay on AC the rest of its life)... but the first comment after the price? "That's quite a bit, huh? Maybe we should talk about getting you into a new Mac instead?"
- JoelTheSuperior 7y agoYup, noticed the same in the UK. I can't help but feel like the prices are intentionally kept high to pressure people to replace rather than repair.