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The in store experience has changed with the staff. Two examples that come to mind. I remember going in to buy an iPhone 8 after new prices announced. I spoke t
by avelis 7y ago
The in store experience has changed with the staff. Two examples that come to mind. I remember going in to buy an iPhone 8 after new prices announced. I spoke to a rep for 2 minutes for him to then to say: “let me get someone for you.” Then the actual transaction of buying occurred. Are there so many window shoppers that they have staff just to talk to non-buyers? The second was the genius bar. A speaker blew-out on my MBP, I made an appointment and I am trying to get someone AT THE BAR to tell me how long the repair is going to take before I send it in for service. Meanwhile the person to my left is there because they ran out of hard drive space and cant check their emails. And the person to my right has been there for 4 hours about a phone repair only to trade it in instead. I couldn’t believe the genius bar was inundated with those requests. I know I don’t need special treatment but I literally need actual hardware help. /rant
- bjelkeman-again 7y agoThe issue with the person with a full disk I recognise. A lot of people are so untechnical/uninterested that they have no idea how to maintain their computers/phones. I have a friend who is an electrical engineer(!) no less, who bought a new Windows machine when the old one was so infected by malware (kids used it) that it became unusable. Most of my relatives have dedicated siblings or kids providing tech support. Some people don’t have this support and end up at the Genious bar. The number of people I come across who admit to having no backup systems is mind boggling. People who depend on their computers for work.