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Lenovo's onsite service is inexpensive and, in my experience, excellent. I've used it a few times over the years and it's involved minimal interaction with help

Lenovo's onsite service is inexpensive and, in my experience, excellent. I've used it a few times over the years and it's involved minimal interaction with helpful, focused staff and techs.

chadash 7y ago
In my city, for onsite service, I have two options within 30 miles: one is an office depot, and the other is a computer repair store. Both seem to contract with Lenovo. I'm sure that there are some repair centers that provide excellent service and some less so. Meanwhile, Apple has five stores within a 30 minute drive. And in my experience, every single Apple store I've been to gives me a more-or-less consistently good experience. Is it perfect? Far from it. But they can fix most issues I've had onsite, and the turnaround time is predictable when they ship out for repairs. Meanwhile, with other companies, it's a crapshoot. I had a phone from LG that broke. I mailed it in and after 5 weeks and many follow up phone calls, I still didn't have it back. They claimed that they were out of the part that they needed to repair the phone and were waiting for it to come in. They initially told me that the repair would take 2 weeks. In my mind, a company with decent customer service would see that the part is out of stock and just give me a replacement phone if they can't turn around the repair in a reasonable time frame. With Apple, you know what you are getting into. And if they say 1 week, they usually mean 1 week.
- yasth 7y ago
  Onsite is your site. It is at times a confusing term, but if you get an onsite warrant you needn't go anywhere, you wait at your place of business or your home and the tech comes in and fixes it. Lenovo actually does pretty well at this.
phlyingpenguin 7y ago
I spent four weeks trying to order a genuine replacement keyboard for for my X1 after Lenovo Service tried to charge me $400 for a user-replaceable part. The parts order line was only open a few hours a day and hold times tended to go past their closing time. I'll never Lenovo again.
- davidy123 7y ago
  Yes, but what I'm suggesting is you pay the pretty low cost multi year on-site (they come to your place) comprehensive service plan.

Lenovo's onsite service is inexpensive and, in my experience, excellent. I've used it a few times over the years and it's involved minimal interaction with helpful, focused staff and techs.

chadash 7y ago

In my city, for onsite service, I have two options within 30 miles: one is an office depot, and the other is a computer repair store. Both seem to contract with Lenovo. I'm sure that there are some repair centers that provide excellent service and some less so. Meanwhile, Apple has five stores within a 30 minute drive. And in my experience, every single Apple store I've been to gives me a more-or-less consistently good experience. Is it perfect? Far from it. But they can fix most issues I've had onsite, and the turnaround time is predictable when they ship out for repairs. Meanwhile, with other companies, it's a crapshoot. I had a phone from LG that broke. I mailed it in and after 5 weeks and many follow up phone calls, I still didn't have it back. They claimed that they were out of the part that they needed to repair the phone and were waiting for it to come in. They initially told me that the repair would take 2 weeks. In my mind, a company with decent customer service would see that the part is out of stock and just give me a replacement phone if they can't turn around the repair in a reasonable time frame. With Apple, you know what you are getting into. And if they say 1 week, they usually mean 1 week.

yasth 7y ago
Onsite is your site. It is at times a confusing term, but if you get an onsite warrant you needn't go anywhere, you wait at your place of business or your home and the tech comes in and fixes it. Lenovo actually does pretty well at this.

phlyingpenguin 7y ago

I spent four weeks trying to order a genuine replacement keyboard for for my X1 after Lenovo Service tried to charge me $400 for a user-replaceable part. The parts order line was only open a few hours a day and hold times tended to go past their closing time. I'll never Lenovo again.

davidy123 7y ago
Yes, but what I'm suggesting is you pay the pretty low cost multi year on-site (they come to your place) comprehensive service plan.