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To those who are thinking of using a chat a) Get enough resources so they can respond in timely manner. If you grow bigger,you probably want to cover 24/7. b) H
by cosmodisk 8y ago
To those who are thinking of using a chat
a) Get enough resources so they can respond in timely manner. If you grow bigger,you probably want to cover 24/7.
b) Have a strategy in place on how you shift the chat convo into a call(if it's sales enquiry) or how you finish it in timely manner so you don't turn it into a friendly,yet meaningless chat.
c) Don't take someone's use case as an answer to your problems.There are many businesses,where chat isn't a good idea, don't adopt it blindly.