Except they won't. Not for an esoteric or exotic bug that doesn't affect 99.9% of their customers. Unless your businesses contract costs more than that team of

Except they won't. Not for an esoteric or exotic bug that doesn't affect 99.9% of their customers. Unless your businesses contract costs more than that team of technical and engineering resources(Eg your Netflix et al), it's not worth their time to bother looking into it. All that assumes they even admit the issue is their hardware not your code, which is a mighty big assumption itself.