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Hope you had a good contract that outlined everything that was expected and for how much before doing work with said client. Hold them to the contract. If you

Hope you had a good contract that outlined everything that was expected and for how much before doing work with said client. Hold them to the contract. If you are a component to their project and their overall project is failing so they want to cut your component? If so they paid for your services and if they are failing their overall project that is not on you. Keep the money they paid you for your product that was outlined in your contract. If they are a component or part of your project and want to quit because they underbid the portion they are responsible for and now want to bail before taking a loss that is also their fault and hold them to finishing their portion of the project for whatever amount you agreed to prior. Not sure what else to say without knowing more and this is taken from construction experience with dealing with various sub contractors so it may not hold true as much for the tech sector. Take all information as anecdotal evidence and I am not a lawyer.

eruci 7y ago
The contract says: "Refund Policy We don't offer refunds, but you may cancel at any time." ( https://aws.amazon.com/marketplace/pp/B06Y1DVR9L https://aws.amazon.com/marketplace/pp/B06Y1DVR9L )
- aphextim 7y ago
  If this is your product and the above mentioned was listed when the client purchased it then the client should have been aware of what they were purchasing and the policies about said purchase. In my opinion you do not have any obligations to refund money to them for services they had already used. Maybe if they somehow did a pre-pay for say a year's worth of operating costs up front based on an estimated usage and then bailed before they used it all maybe there may be some grey area where you owe them a prorated amount of what they didn't use. Much like say you get a car insurance policy and pay for all 12 months up front, then all of a sudden you get a new car 9 month into it and get reimbursed for the 3 months you didn't use. In my opinion any services they used they owe your company for. Services they were planning to use but didn't actually use yet may be a grey area. If you do not allow them to pre-pay for blocks of use ahead of time this isn't an issue. Again I'm not a lawyer.

eruci 7y ago

The contract says: "Refund Policy We don't offer refunds, but you may cancel at any time." ( https://aws.amazon.com/marketplace/pp/B06Y1DVR9L https://aws.amazon.com/marketplace/pp/B06Y1DVR9L )

aphextim 7y ago
If this is your product and the above mentioned was listed when the client purchased it then the client should have been aware of what they were purchasing and the policies about said purchase. In my opinion you do not have any obligations to refund money to them for services they had already used. Maybe if they somehow did a pre-pay for say a year's worth of operating costs up front based on an estimated usage and then bailed before they used it all maybe there may be some grey area where you owe them a prorated amount of what they didn't use. Much like say you get a car insurance policy and pay for all 12 months up front, then all of a sudden you get a new car 9 month into it and get reimbursed for the 3 months you didn't use. In my opinion any services they used they owe your company for. Services they were planning to use but didn't actually use yet may be a grey area. If you do not allow them to pre-pay for blocks of use ahead of time this isn't an issue. Again I'm not a lawyer.