Find it strange that people are willing to put-up with so much crap from commercial/proprietary software vendors, but get snotty because of a glitch in an open

Find it strange that people are willing to put-up with so much crap from commercial/proprietary software vendors, but get snotty because of a glitch in an open source project that’s dedicated, and as a proven record in putting the user first. It’s like poor people voting for popular right wing parties that have no interest or intention in their problems. * Assuming this an authentic question and not trolling.