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The broker thing has happened the same way with me, the last two times I've done so. I'm starting to believe they don't want certain things in black and white

The broker thing has happened the same way with me, the last two times I've done so. I'm starting to believe they don't want certain things in black and white so they would rather call you. It could just be policy though, who's to say. I do still find it irritating that they insist. I'm much more likely to respond to an email quickly than to a phone call and I only answer phone calls from my family while I'm at work.

Moru 8y ago
It also has to do with personality type. A sales type person is more likely a people's person that has more control over a voice communication than a typing conversation. They want to be able to directly counter your indecisiveness to land the sale, they can't do that in an email
- alias_neo 8y ago
  That makes a lot of sense. I find it highly irritating though. I'm paying these people to do a job for me, I expect it done without further inconveniencing me. The last solicitor I instructed ended up leaving me with more work than had I not paid him to do anything.
lowercased 8y ago
Had an accountant that adopted some new platform and communication technique. Anytime I'd email, he would record a video and send back a link to a video. The videos weren't (easily) downloadable, and would expire pretty quickly. So... I never had anything useful to trace through history in. I switched accountants. New one is fine with answering basic questions about stuff via email. He will call sometimes, but it's not a requirement, and he certainly won't send videos.
- alias_neo 8y ago
  Mind boggling. Clearly he was trying to stand out, with his video responses, but that's just irritating, you could click a short email and read it in seconds on your phone almost anywhere, or, you have to wait until a time suitable to watch with audio.
  - lowercased 8y ago
    it seemed to be part of some larger 'communication and marketing' package he was subscribed to. I was getting monthly email updates, etc - ghostwritten by someone else. It wasn't bad, but video responses to everything was annoying. It felt like he was intentionally trying to hide something.

Moru 8y ago

It also has to do with personality type. A sales type person is more likely a people's person that has more control over a voice communication than a typing conversation. They want to be able to directly counter your indecisiveness to land the sale, they can't do that in an email

alias_neo 8y ago
That makes a lot of sense. I find it highly irritating though. I'm paying these people to do a job for me, I expect it done without further inconveniencing me. The last solicitor I instructed ended up leaving me with more work than had I not paid him to do anything.

lowercased 8y ago

Had an accountant that adopted some new platform and communication technique. Anytime I'd email, he would record a video and send back a link to a video. The videos weren't (easily) downloadable, and would expire pretty quickly. So... I never had anything useful to trace through history in. I switched accountants. New one is fine with answering basic questions about stuff via email. He will call sometimes, but it's not a requirement, and he certainly won't send videos.

alias_neo 8y ago
Mind boggling. Clearly he was trying to stand out, with his video responses, but that's just irritating, you could click a short email and read it in seconds on your phone almost anywhere, or, you have to wait until a time suitable to watch with audio.
- lowercased 8y ago
  it seemed to be part of some larger 'communication and marketing' package he was subscribed to. I was getting monthly email updates, etc - ghostwritten by someone else. It wasn't bad, but video responses to everything was annoying. It felt like he was intentionally trying to hide something.