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Until very recently, my experience shopping on Amazon.com was top notch. I always get what I order within a couple days. My account was opened in 2006. Between

Until very recently, my experience shopping on Amazon.com was top notch. I always get what I order within a couple days. My account was opened in 2006. Between 2006 and 2014, I had one problem in total when ordering. It was for a $500 item that was marked delivered but never arrived. Amazon just sent me another shipment. I was so impressed in fact, I put every dime I had left after purchasing the Sp500 into Amazon. They’ve come a long way since I bought them at < $300 a share. I don’t understand what’s next. Personally, I’m shopping less and less at Amazon. In the US, I never thought of them as a luxury brand, but I did think of them as someone who understands that if you do the right thing for your customer and are insanely loyal to your customer, your customer will reciprocate. As of late, they don’t seem to care much about the customer.

lsc 7y ago
What about amazon fresh? That seems like ridiculous levels of luxury to me. I mean, this is America and most of us have giant vehicles we could take to the store to get food... but amazon will deliver fresh food to your door. You don't even have to talk to anyone; they'll stack it by your door and you can deal with it when you get home. (The Safeway service makes you be there and makes you sign papers... a lot more work) (I personally don't really relate luxury to good customer service... Luxury, to me, is about convenience and comfort. If you have to deal with customer service at all, they've blown it. But then, I guess I don't really understand the concept of loyalty, either, at least when it comes to corporations, so we might just be talking past oneanother.)
cameronbrown 7y ago
Honestly, it feels like Amazon's admittedly great customer service is just a band-aid over the systemic problems their website has with spam, fake reviews and scammers. Instead of fixing the problem they just patch a solution.

lsc 7y ago

What about amazon fresh? That seems like ridiculous levels of luxury to me. I mean, this is America and most of us have giant vehicles we could take to the store to get food... but amazon will deliver fresh food to your door. You don't even have to talk to anyone; they'll stack it by your door and you can deal with it when you get home. (The Safeway service makes you be there and makes you sign papers... a lot more work) (I personally don't really relate luxury to good customer service... Luxury, to me, is about convenience and comfort. If you have to deal with customer service at all, they've blown it. But then, I guess I don't really understand the concept of loyalty, either, at least when it comes to corporations, so we might just be talking past oneanother.)

cameronbrown 7y ago

Honestly, it feels like Amazon's admittedly great customer service is just a band-aid over the systemic problems their website has with spam, fake reviews and scammers. Instead of fixing the problem they just patch a solution.