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Tesla is terrible when to comes to service. They actively discourage you from going to the service center. You cannot talk to people on the phone as the wait ti

Tesla is terrible when to comes to service. They actively discourage you from going to the service center. You cannot talk to people on the phone as the wait time is always more than 30 mins. They are stretched really thin in the service department. They need to at least have three times the staff and centers they have today. Interestingly I haven’t seen one thread about this on r/Tesla over on reddit. They completely pray at the altar of Musk.

freerobby 8y ago
This doesn't reflect my experience at all. I've been to the Dedham and Watertown MA service centers about a dozen times in the last four years. I've never had to wait more than 2 minutes on the phone or at the counter. I have had a couple emails get lost, but after a bump or two I got the answers I needed. Appointments do book out a few weeks, but scheduling is pretty easy (especially now that it's all online). The one time something urgent came up with my car, they took me without an appointment, and even put me in a rental car since they were out of loaners. I've never had service anywhere near that good when I had a Toyota or a Subaru.
- semi-extrinsic 8y ago
  Why has your brand-new car had to go in for service ~12 times in 4 years? Isn't that exactly the issue being discussed? I drive a 15-year-old station wagon, and I'm averaging around half that.
  - DKnoll 8y ago
    If you've brought your car in for service only 6 times in 4 years you're either doing some service yourself or falling behind on your maintenance schedule. In 4 years you should be changing your oil alone at least 8 times, 16 if you use conventional instead of synthetic.
    - semi-extrinsic 8y ago
      Either you have a car with an engine that was engineered in the 1970s, or you're getting seriously ripped off. If you look at what the people who sell motor oil recommend, it's 7500 to 10000 miles between oil changes. E.g. here: http://www.elf.com/en/advice-corner/synthetic-oil-faq/synthetic-oil-change-interval.html http://www.elf.com/en/advice-corner/synthetic-oil-faq/synthe... Some manufacturers are specifying 25k - 30k km these days And I do in fact change engine oil myself. Undo one bolt to drain, take off the filter and install a new one, refill oil. Takes 30 minutes including some time for having a beer while you wait for the last bit to drain. It's almost as easy as changing out your windshield wipers and refilling washer fluid. My point is, it makes zero sense to include basic stuff like this in a discussion on reliability.
      - DKnoll 8y ago
        Most people take their car in to a service centre for even basic maintenance, which is why I mentioned it. Obviously a Tesla doesn't have engine oil, but it has other wear items. Since you do some basic maintenance yourself this easily explains why you take your vehicle in for service less. I refer to the maintenance schedule of the vehicle manufacturer, which specifies an interval much less than 30k km in most cases. I replace synthetic oil every 8k km. I was referring to the time interval in my previous comment which is max 6 months for synthetic. I am aware changing oil is easy. I do it myself during the summer months (I don't have a garage). My vehicle is from 2011 also.
        gamblor956 8y ago
        You're changing your oil way too frequently, unless you have a luxury car, in which case your vehicle's maintenance schedule is non-standard anyways and not really relevant to the discussion at hand.
        DKnoll 8y ago
        I drive a Ford sedan from 2011.
  - freerobby 8y ago
    8 seasonal tire swaps, a couple issues with the door handles, and a couple recalls.
unityByFreedom 8y ago
It does come up from time to time, for example this article was posted there a few days ago [1], > My own car was repaired in a "relatively short" two weeks. >> No that's "very short." Ours took 6 months. >>> Mine took 3.5 months! [1] https://www.reddit.com/r/teslamotors/comments/bjhimk/san_francisco_chronicle_shines_a_light_on_those/ https://www.reddit.com/r/teslamotors/comments/bjhimk/san_fra...
goshx 8y ago
I don’t know where you live, but this is not my experience here in South Florida. I scheduled service through the app, got there on time and out with my car in less than one hour.
greglindahl 8y ago
My experience is that they want to send out mobile service units in preference to having you take the car in -- which isn't that much of a problem in my eyes.
carlivar 8y ago
/r/RealTesla is the sub you want.

freerobby 8y ago

This doesn't reflect my experience at all. I've been to the Dedham and Watertown MA service centers about a dozen times in the last four years. I've never had to wait more than 2 minutes on the phone or at the counter. I have had a couple emails get lost, but after a bump or two I got the answers I needed. Appointments do book out a few weeks, but scheduling is pretty easy (especially now that it's all online). The one time something urgent came up with my car, they took me without an appointment, and even put me in a rental car since they were out of loaners. I've never had service anywhere near that good when I had a Toyota or a Subaru.

semi-extrinsic 8y ago
Why has your brand-new car had to go in for service ~12 times in 4 years? Isn't that exactly the issue being discussed? I drive a 15-year-old station wagon, and I'm averaging around half that.
- DKnoll 8y ago
  If you've brought your car in for service only 6 times in 4 years you're either doing some service yourself or falling behind on your maintenance schedule. In 4 years you should be changing your oil alone at least 8 times, 16 if you use conventional instead of synthetic.
  - semi-extrinsic 8y ago
    Either you have a car with an engine that was engineered in the 1970s, or you're getting seriously ripped off. If you look at what the people who sell motor oil recommend, it's 7500 to 10000 miles between oil changes. E.g. here: http://www.elf.com/en/advice-corner/synthetic-oil-faq/synthetic-oil-change-interval.html http://www.elf.com/en/advice-corner/synthetic-oil-faq/synthe... Some manufacturers are specifying 25k - 30k km these days And I do in fact change engine oil myself. Undo one bolt to drain, take off the filter and install a new one, refill oil. Takes 30 minutes including some time for having a beer while you wait for the last bit to drain. It's almost as easy as changing out your windshield wipers and refilling washer fluid. My point is, it makes zero sense to include basic stuff like this in a discussion on reliability.
    - DKnoll 8y ago
      Most people take their car in to a service centre for even basic maintenance, which is why I mentioned it. Obviously a Tesla doesn't have engine oil, but it has other wear items. Since you do some basic maintenance yourself this easily explains why you take your vehicle in for service less. I refer to the maintenance schedule of the vehicle manufacturer, which specifies an interval much less than 30k km in most cases. I replace synthetic oil every 8k km. I was referring to the time interval in my previous comment which is max 6 months for synthetic. I am aware changing oil is easy. I do it myself during the summer months (I don't have a garage). My vehicle is from 2011 also.
      - gamblor956 8y ago
        You're changing your oil way too frequently, unless you have a luxury car, in which case your vehicle's maintenance schedule is non-standard anyways and not really relevant to the discussion at hand.
        DKnoll 8y ago
        I drive a Ford sedan from 2011.
- freerobby 8y ago
  8 seasonal tire swaps, a couple issues with the door handles, and a couple recalls.

unityByFreedom 8y ago

It does come up from time to time, for example this article was posted there a few days ago [1], > My own car was repaired in a "relatively short" two weeks. >> No that's "very short." Ours took 6 months. >>> Mine took 3.5 months! [1] https://www.reddit.com/r/teslamotors/comments/bjhimk/san_francisco_chronicle_shines_a_light_on_those/ https://www.reddit.com/r/teslamotors/comments/bjhimk/san_fra...

goshx 8y ago

I don’t know where you live, but this is not my experience here in South Florida. I scheduled service through the app, got there on time and out with my car in less than one hour.

greglindahl 8y ago

My experience is that they want to send out mobile service units in preference to having you take the car in -- which isn't that much of a problem in my eyes.

carlivar 8y ago

/r/RealTesla is the sub you want.