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In my experience, the convenience of Tesla's mobile service—they come to you for most repairs—somewhat offsets the slow parts delivery time. One of my neighbor
by dpifke 7y ago
In my experience, the convenience of Tesla's mobile service—they come to you for most repairs—somewhat offsets the slow parts delivery time.
One of my neighbors took out the passenger side mirror on my model S (knocked the whole assembly clean off). It took about a week to get the replacement parts, but once the parts were in, we scheduled a time for them to come out and fix it in the parking lot next to my apartment. No driving halfway across town to a dealership, waiting around, or having to arrange transportation to pick my car back up. A similar repair for my BMW would have consumed at least half a day of my time - this took 5-10 minutes at most. (And the tech was way more friendly and knowledgeable than anyone I've ever dealt with at a dealership.)
- mdorazio 7y agoFWIW, many aftermarket repair services and even some dealerships offer the same kind of service, too. For example, when someone broke a window on my civic, a local glass replacement place came out the next day and fixed it at my office parking lot. However, it’s important to note that there’s a difference between this kind of basic repair work and something complex like replacing a brake assembly, which requires a lot more equipment.