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I wanted to defend Tesla by pointing out that spinning up a maintenance network will have substantial lag, since it's a second-order operation. But I read this

I wanted to defend Tesla by pointing out that spinning up a maintenance network will have substantial lag, since it's a second-order operation. But I read this and I wonder if they're really thinking it through, or doing any modeling of their business. From your description they seem to be doing everything they can do to gum up their own works.

TheSpiceIsLife 8y ago
> spinning up a maintenance network will have substantial lag I don't see why that should be the case, given it's 2019. Tesla could, if it's a warranty repair, just authorise the OEM to send the spare part directly to the customers mechanic. If it's out of warranty, authorise the mechanic to establish a relationship with the OEM. Telsa could see have a view in the which spares when in to which car via communications with the OEM.
- jacques_chester 8y ago
  The logistics of parts is one thing. Training and certifying mechanics to install them is a separate thing, since you must also prepare sufficient trainers and certifiers. This not an instantaneous process. There are two stocks with dependent flow rates. Incumbents don't feel this as acutely because they have dealer networks on top of many independent mechanics.
  - TheSpiceIsLife 8y ago
    As far as I’m aware qualified automotive mechanics don’t need training for brew vehicles, but they do need workshop manuals and telephone support. I wouldn’t surprised if new manuals have video links? I can’t see there being anything fundamentally different about Tesla repairs. Many mechanical workshops also employ or engage automotive electricians, so the cross-skill collaboration for the electronics side of the Tesla already exists in the industry. Also, mechanics have been servicing the Prius for years, so they’re not totally unfamiliar with electric vehicles. I don’t know how the dealer networks help? By all accounts here in Australia the dealers employ none to very few of the good mechanics, rather they’ve all left for higher pay / better conditions elsewhere. Maybe I’m wrong about my pondering above, but my larger point of getting parts swiftly to the repairer certainly couldn’t make things worse.
    - jacques_chester 8y ago
      > but my larger point of getting parts swiftly to the repairer certainly couldn’t make things worse. For sure. No need for a single cause.
FireBeyond 8y ago
It is. But I think it's more that there's more value to them in pumping as much off the production line as possible into new vehicles (witness all the crazy efforts there), and they've basically completely neglected their parts market.
- jacques_chester 8y ago
  That makes sense, but I don't think they would need to divert a very high fraction of production, would they? Though I guess I am assuming a uniform rate of parts demand, so actually the final effect on production may be nonlinear.

TheSpiceIsLife 8y ago

> spinning up a maintenance network will have substantial lag I don't see why that should be the case, given it's 2019. Tesla could, if it's a warranty repair, just authorise the OEM to send the spare part directly to the customers mechanic. If it's out of warranty, authorise the mechanic to establish a relationship with the OEM. Telsa could see have a view in the which spares when in to which car via communications with the OEM.

jacques_chester 8y ago
The logistics of parts is one thing. Training and certifying mechanics to install them is a separate thing, since you must also prepare sufficient trainers and certifiers. This not an instantaneous process. There are two stocks with dependent flow rates. Incumbents don't feel this as acutely because they have dealer networks on top of many independent mechanics.
- TheSpiceIsLife 8y ago
  As far as I’m aware qualified automotive mechanics don’t need training for brew vehicles, but they do need workshop manuals and telephone support. I wouldn’t surprised if new manuals have video links? I can’t see there being anything fundamentally different about Tesla repairs. Many mechanical workshops also employ or engage automotive electricians, so the cross-skill collaboration for the electronics side of the Tesla already exists in the industry. Also, mechanics have been servicing the Prius for years, so they’re not totally unfamiliar with electric vehicles. I don’t know how the dealer networks help? By all accounts here in Australia the dealers employ none to very few of the good mechanics, rather they’ve all left for higher pay / better conditions elsewhere. Maybe I’m wrong about my pondering above, but my larger point of getting parts swiftly to the repairer certainly couldn’t make things worse.
  - jacques_chester 8y ago
    > but my larger point of getting parts swiftly to the repairer certainly couldn’t make things worse. For sure. No need for a single cause.

FireBeyond 8y ago

It is. But I think it's more that there's more value to them in pumping as much off the production line as possible into new vehicles (witness all the crazy efforts there), and they've basically completely neglected their parts market.

jacques_chester 8y ago
That makes sense, but I don't think they would need to divert a very high fraction of production, would they? Though I guess I am assuming a uniform rate of parts demand, so actually the final effect on production may be nonlinear.