This is more like exception handling than scheduled maintenance. Owners were in accidents and needed urgent repairs. They took the vehicles to Tesla Authorize

This is more like exception handling than scheduled maintenance. Owners were in accidents and needed urgent repairs. They took the vehicles to Tesla Authorized (but not Tesla) repair centers. Those repair centers had issues getting parts. The experience is totally different than scheduled maintenance. We had an issue with the dash panel on ours and scheduled an appointment with Tesla for work under warranty. They asked for pictures and made sure the part was on hand when we showed up. They swapped it out in under an hour and offered us a loaner or Lyft ride in the mean time.