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Tesla needs to develop a network of partner garages where mechanics are properly trained, needed parts are supplied quickly, and car owners can get to in a conv

Tesla needs to develop a network of partner garages where mechanics are properly trained, needed parts are supplied quickly, and car owners can get to in a convenient manner. Post sale experience is just as important as show-room experience. Tesla focuses more on pre-sale (ludicrous mode, autopilot) because the garage experience is only visible long after sale. A few years ago I had to do some work on the suspension of my car (replace 2 springs) and everything was done in about 4-6 hours, including the regular checks and some other minor stuff. It took about 2h for the parts the mechanic ordered next to me to arrive. One acquaintance with a Model S waited ~10-12 days for more or less the same kind of work (he could still drive the car but still). And that's because we're in a region with easy access to anything, especially auto-related.

marcinzm 8y ago
The problem is that Tesla wants to control everything tightly including parts. In general, distributed control (capitalism) is more flexible than central control (communism). However Tesla doesn't want to lose control.
- tuxxy 8y ago
  This has absolutely nothing to do with Capitalism vs Communism. This is about Tesla's logistical operations.
frosted-flakes 8y ago
> Tesla needs to develop a network of partner garages where mechanics are properly trained, needed parts are supplied quickly, and car owners can get to in a convenient manner. Yeah. We could call them dealerships, of which there are none for Tesla. I hear that's part of the reason they can get away with not releasing diagnostic tools, parts, etc. to third parties.
- close04 8y ago
  Not necessarily dealerships. I used plenty of "independent" service networks (repair-only shops), not strictly affiliated with a particular brand but authorized by them. They have mechanics trained for the brands, access to spare parts, etc. I'm not sure it's a matter of "getting away". I would have thought it's in their interest to offer a solid support network after sale. I wonder if the tight control is due to not having enough capacity to make enough (spare) parts.
- shard972 8y ago
  I thought tesla open sourced all their patents? If that's the case, why would all these things be so guarded?

marcinzm 8y ago

The problem is that Tesla wants to control everything tightly including parts. In general, distributed control (capitalism) is more flexible than central control (communism). However Tesla doesn't want to lose control.

tuxxy 8y ago
This has absolutely nothing to do with Capitalism vs Communism. This is about Tesla's logistical operations.

frosted-flakes 8y ago

> Tesla needs to develop a network of partner garages where mechanics are properly trained, needed parts are supplied quickly, and car owners can get to in a convenient manner. Yeah. We could call them dealerships, of which there are none for Tesla. I hear that's part of the reason they can get away with not releasing diagnostic tools, parts, etc. to third parties.

close04 8y ago
Not necessarily dealerships. I used plenty of "independent" service networks (repair-only shops), not strictly affiliated with a particular brand but authorized by them. They have mechanics trained for the brands, access to spare parts, etc. I'm not sure it's a matter of "getting away". I would have thought it's in their interest to offer a solid support network after sale. I wonder if the tight control is due to not having enough capacity to make enough (spare) parts.
shard972 8y ago
I thought tesla open sourced all their patents? If that's the case, why would all these things be so guarded?