I don't know about these things, but I totally believe you. There are much worse things than not forgiving a customer's mistake Oracle does that I do know about

I don't know about these things, but I totally believe you. There are much worse things than not forgiving a customer's mistake Oracle does that I do know about and very unhappy with, but the sad reality is that even with all that, it's still much better than Google, Facebook, Amazon, that are even more underhanded and even less trusted (perhaps not necessarily because some manager at Oracle is trying not to be as horrible as them, but because they would be as bad if they could but can't).