I find it ironic that he uses Highrise as his example. I used Highrise for a while, until the lack of some features I needed (mostly the ability to tweak the ba

I find it ironic that he uses Highrise as his example. I used Highrise for a while, until the lack of some features I needed (mostly the ability to tweak the basic preferences) caused me to quit using it and cancel my subscription. My feeling is that developing good software requires balancing saying 'yes' with saying 'no'. 37signals seem to advocate an extreme 'no' position with their software, which I think is probably as bad as saying 'yes' to everything.