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Automation and self-serve makes sense even if N% of people fall through the cracks. As long as N is small enough that you can comfortably reduce headcount while
by throwawayjava 7y ago
Automation and self-serve makes sense even if N% of people fall through the cracks. As long as N is small enough that you can comfortably reduce headcount while not degrading customer experience.
- lucisferre 7y agoIn my case I'm pretty sure N is 100%