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The article talks about “user onboarding” as if it is different from the first run experience. Perhaps it is a SaaSy jargon to separate them. But for us at Slee
by mitko 7y ago
The article talks about “user onboarding” as if it is different from the first run experience. Perhaps it is a SaaSy jargon to separate them. But for us at Sleek, we obsess over the first run as it is how we onboard users - until the user has gone through their use case, we assume they’re new to it.
Learn by doing, not by learning.
- DanHulton 7y agoIt's one of those weird terms that seems to mean different things to different people. For some, it means "first-run experience", and for some it means "the tooltip hoops you make people jump through". I think for too many, it's the latter. But yeah, many people only get a first run. You have to obsess over it, because if that doesn't work for you, it can be like pulling teeth to get people to come back.