4 ms·

Don't underestimate how badly demand is dropping / going to drop. You basically cannot get timely repairs on a tesla. This is getting mainstream coverage. You

Don't underestimate how badly demand is dropping / going to drop. You basically cannot get timely repairs on a tesla. This is getting mainstream coverage. Your car could be out of service for 5 months. That's simply a no-go for a lot of more mainstream buyers myself included. My own prediction, some skinny / dark days ahead until they work out some of the kinks. Execute on getting parts inventory up / available. Model Y execution. And price - a huge segment at 32K or so especially in Model Y segment - my worry is that with federal rebates going away the price issue becomes much worse.

natch 7y ago
>You basically cannot get timely repairs on a tesla. This is getting mainstream coverage. You get a loaner Tesla during repairs so it's not that bad. I was at work and discovered a flat tire at lunchtime. By 2pm there was a truck there with a loaner wheel, identical to my wheel. Not a lame low-speed wheel. The tire was also identical... same brand, same model. They took my wheel away and when it got to the service center, they called me and said that the tire would need to be replaced, as the flat was not fixable. After a week they called me and said they couldn't find my wheel. It was lost somewhere. They said they would keep looking. Sounds like a nightmare, right? Well I had the perfectly good loaner wheel, so I was fine. It's a company going through some growth spurts, so there are bumps in the road sometimes. Then a week later I came too close to a curb and put curb rash on their new loaner wheel. I had signed a document saying I would be responsible for damage. I called them (no hold time btw) and said hey, you lost my wheel, and you're taking a while to get it back to me, are you going to hold me to this thing about no damage on the loaner wheel? And they said, no, some wear and tear is fine. I mentioned the curb rash and they said don't worry about it, it's fine. A week later they called and said they had found the wheel, replaced the tire, and the new tire replacement would be free, comped by Tesla because of the extra delay. That day they brought my wheel with the new tire on it to my workplace and mounted it onto the car in the parking lot, which took all of 10 minutes out of my work day. No charge for the tire, no charge for the time, no charge for the curb rash damage to their loaner wheel, no charge for anything whatsoever. During this entire time notice I did not lose use of my car at all. Nor did I have to go to any service center. People who do lose use of their cars get loaners... different from their own cars, but a bit too first world of a problem for me to complain about.
- nicpottier 7y ago
  Just out of curiosity, a flat tire is a warranty item? Was it something wrong with the wheel or the tire? Never realized you could claim a flat tire as a warranty item, I would have just gone to a tire shop.
  - natch 7y ago
    No, flats are not covered under my warranty as far as I know. Did I seem to say that? I didn't mind not going to a tire shop... tire shops are not my idea of fun.
    - nicpottier 7y ago
      Oh ok, my bad then. Just would have never thought to call Tesla for something like that but glad it turned out ok in the end.
      - natch 7y ago
        They have free road service for the first year (“free” means the coming and doing minor fixes part, I guess you still pay for non-warranty repairs) so calling them was an easy option. After the first year the cost is comparable to something like AAA except the mobile service person who comes out is trained on Teslas.
djanogo 7y ago
I think insurance rates are reflecting this, the Geico quotes I got so far for same coverage/6 months(300/300, $1k deductible), all these cars are about $40 - $45k. 2019 Model 3 - $530 2019 BMW 330i - $370 2019 Lexus ES 350 - $335 It's amazing that Geico wants 60% for Model3 compared to ES 350, which is a true 4 passenger luxury sedan. I think Tesla is missing a trick by not clearly distinguishing the models for insurance purposes. The SR buyers are subsidizing AWD P buyers insurance.
- grecy 7y ago
  Tesla are about to start offering insurance. Musk has been tweeting about it quite a lot. Starting with the US soon, and a recent tweet said probably over a year before they get it figured out for the UK/Europe.

natch 7y ago

>You basically cannot get timely repairs on a tesla. This is getting mainstream coverage. You get a loaner Tesla during repairs so it's not that bad. I was at work and discovered a flat tire at lunchtime. By 2pm there was a truck there with a loaner wheel, identical to my wheel. Not a lame low-speed wheel. The tire was also identical... same brand, same model. They took my wheel away and when it got to the service center, they called me and said that the tire would need to be replaced, as the flat was not fixable. After a week they called me and said they couldn't find my wheel. It was lost somewhere. They said they would keep looking. Sounds like a nightmare, right? Well I had the perfectly good loaner wheel, so I was fine. It's a company going through some growth spurts, so there are bumps in the road sometimes. Then a week later I came too close to a curb and put curb rash on their new loaner wheel. I had signed a document saying I would be responsible for damage. I called them (no hold time btw) and said hey, you lost my wheel, and you're taking a while to get it back to me, are you going to hold me to this thing about no damage on the loaner wheel? And they said, no, some wear and tear is fine. I mentioned the curb rash and they said don't worry about it, it's fine. A week later they called and said they had found the wheel, replaced the tire, and the new tire replacement would be free, comped by Tesla because of the extra delay. That day they brought my wheel with the new tire on it to my workplace and mounted it onto the car in the parking lot, which took all of 10 minutes out of my work day. No charge for the tire, no charge for the time, no charge for the curb rash damage to their loaner wheel, no charge for anything whatsoever. During this entire time notice I did not lose use of my car at all. Nor did I have to go to any service center. People who do lose use of their cars get loaners... different from their own cars, but a bit too first world of a problem for me to complain about.

nicpottier 7y ago
Just out of curiosity, a flat tire is a warranty item? Was it something wrong with the wheel or the tire? Never realized you could claim a flat tire as a warranty item, I would have just gone to a tire shop.
- natch 7y ago
  No, flats are not covered under my warranty as far as I know. Did I seem to say that? I didn't mind not going to a tire shop... tire shops are not my idea of fun.
  - nicpottier 7y ago
    Oh ok, my bad then. Just would have never thought to call Tesla for something like that but glad it turned out ok in the end.
    - natch 7y ago
      They have free road service for the first year (“free” means the coming and doing minor fixes part, I guess you still pay for non-warranty repairs) so calling them was an easy option. After the first year the cost is comparable to something like AAA except the mobile service person who comes out is trained on Teslas.

djanogo 7y ago

I think insurance rates are reflecting this, the Geico quotes I got so far for same coverage/6 months(300/300, $1k deductible), all these cars are about $40 - $45k. 2019 Model 3 - $530 2019 BMW 330i - $370 2019 Lexus ES 350 - $335 It's amazing that Geico wants 60% for Model3 compared to ES 350, which is a true 4 passenger luxury sedan. I think Tesla is missing a trick by not clearly distinguishing the models for insurance purposes. The SR buyers are subsidizing AWD P buyers insurance.

grecy 7y ago
Tesla are about to start offering insurance. Musk has been tweeting about it quite a lot. Starting with the US soon, and a recent tweet said probably over a year before they get it figured out for the UK/Europe.