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We at Ozonetel have been in the cloud business phone system business for sometime now. A couple of quick observations: 1. Surprisingly, the Calljoy website doe
by nutanc 7y ago
We at Ozonetel have been in the cloud business phone system business for sometime now. A couple of quick observations:
1. Surprisingly, the Calljoy website does not have a call in number or a demo number. This is supposed to be a disruptive technology, put a demo number that people can call in and test.
2. The Google brand is not there anywhere on the Calljoy website(except at the very bottom).
3. Rather than release a free beta product, which is the norm, Google has launched a paid commercial product.
4. Haven't tested the call quality yet. I think they maybe launching this on the Google voice platform.
5. Not sure why it should be a separate product, would have made more sense as a Gsuite add on.
6. Businesses need support. The success of this product will depend on the 24/7 support that Google can provide to business owners.
- ethagknight 7y agoRe part 6, surely there’s some irony in providing customer support for a product that avoids providing actual customer support by making me listen to robots for its best guess of what I’m looking for.
- nutanc 7y agoTrue that :) The death of the phone call has been heralded for many years now. I am guessing it's gonna stick on for some more time, at least for business use cases.