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^ this 1000%! I've had to change repair crews because they won't call me back. I've had so many not follow up either. It's like you WANT to give them money but
by brianbreslin 7y ago
^ this 1000%! I've had to change repair crews because they won't call me back. I've had so many not follow up either. It's like you WANT to give them money but they can't squeeze in the time to manage the customer service aspect.
- toomuchtodo 7y agoMost likely they're swamped with work. The problem isn't their time management, they're just crudely shedding jobs they don't need. You may want to give them money, they just don't need it. Another indicator would be a high outlier quote (which is less a quote and more a polite way to communicate they don't need the work). Disclaimer: I own properties in high growth geographies and face these issues with subcontractors.
- imglorp 7y agoAgreed, they're load shedding, but human nature says the first time you call them they'll say "yeah we'll fit you in next week." And THEN they string you along with phone tag for six months until you go away.
- reaperducer 7y agoSome people just don't have it in them to say "no." I don't mean that they feel bad about turning a customer away. I mean that culturally, they simply don't say "no" and would rather just not show up than deliver a negative response. I've experienced this in both Austria and Thailand. You'll get a lie before you get a "no." It's just a quirk of the culture, which is nice and all, but not helpful when you're at VIE looking for a ride that never shows.
- deleted 7y ago[deleted]