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The world does not need another service where people are expected to talk to (argue with?) robots. In all the time that I worked at IBM, a company that certain
by mimixco 8y ago
The world does not need another service where people are expected to talk to (argue with?) robots.
In all the time that I worked at IBM, a company that certainly could have implemented automated call responses, we never did. When customers called IBM, a human answered the phone. Always.
- 1f60c 8y agoBut IBM probably has a small army of customer support agents, while your average mom-and-pop shop doesn't.
- reaperducer 8y agoGood point. If I'm going to bother to call, the company should be bothered to answer. I hate talking to people on the phone, but it's unavoidable. So if I call someone, it really takes a bit of mental effort. Plus, I don't work in a place where it's customary for people to just make personal phone calls in the office. Doing so would be very conspicuous and uncomfortable. (Disclaimer: Currently sipping from an IBM coffee mug.)