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A dynamic response IVR message would be fantastic. When I call, I usually care about today's hours. A shortened response such as "Thanks for calling Foo Café, o
by cosmie 7y ago
A dynamic response IVR message would be fantastic. When I call, I usually care about today's hours. A shortened response such as "Thanks for calling Foo Café, open until 6pm today" or "Thanks for calling Foo Café, we open today at 10am" if the call is before opening hours, would be fantastic. Not so long that it's tedious and infuriating to sit through, but still prevents employees from having to handle such a repetitive task.
I wonder how often that's the case.
- reaperducer 7y agoI noticed recently that the Target app does this. When you launch it the phone geolocates and shows you a message at the top of the screen like "Target at Xyzzy opens today at 10am!" or "Target at Xyzzy is open now and closes at 9pm!" Super useful, and unobtrusive.