I think there are two problems with this: 1) call centers already have software to record calls and quantify results 2) Google have only ever provided the min

I think there are two problems with this: 1) call centers already have software to record calls and quantify results 2) Google have only ever provided the minimum support mandated by consumer protection laws, none at all wherever they're not compelled to provide it, it's a huge leap to go from that to improving call centers...