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Do you have any internal guidelines for ensuring these sorts of public announcements have a neutral, compassionate tone? To me, it feels like it would be easy t
by falsedan 7y ago
Do you have any internal guidelines for ensuring these sorts of public announcements have a neutral, compassionate tone? To me, it feels like it would be easy to read this article as being more empathetic to the tools than the users, and to interpret it as blaming the users for using the tools wrong: authors for adding a new distribution to a release post-hoc, instead of creating a new release; or consumers for not carefully vetting packages to ensure there’s a matching distribution for their platform & not using source distros.
I feel like, as a representative of the tool it’s easy for readers to default to understanding any criticism (even the slightest) of user behaviour & no discussion about tool behaviour as being defensive of the tools.
I know the Python package tools community value their users and would never dream of suggesting that they’re using the tools the wrong way. How important do you feel it is to recognise/appreciate those users in user-facing messaging?