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It's not about revenue, it's about data: > Whether the customer speaks with you, talks to an employee, or just interacts directly with the CallJoy agent, the c
by SheinhardtWigCo 7y ago
It's not about revenue, it's about data:
> Whether the customer speaks with you, talks to an employee, or just interacts directly with the CallJoy agent, the call will be recorded and transcribed for quality purposes.
This is a play to get the content of conversations between customers and small businesses.
- mimixco 7y agoIndeed. Just like "free" Google Voice only existed in order to train their speech recognition module.
- bouncing 7y agoThere have been a great many sunsetted products from Google that could, in theory, generate some data points.
- Maxious 7y agoThis also integrates small businesses with an ordering API. Imagine if Google Maps (inc. via Search/Assistant) could replace all the industry specific apps like UberEats/Grubhub... there's an app for that https://developers.google.com/maps-booking/ https://developers.google.com/maps-booking/
- cm2012 7y agoA content play that costs SMBs $39 a month makes no sense. It has to be free to get to Google data scale.