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Shuttered in 3,2,1. Seriously, this has the revenue potential of a nice SaaS app. Not bad, but not Google level. There is no way Google doesn't close this busi
by cm2012 8y ago
Shuttered in 3,2,1.
Seriously, this has the revenue potential of a nice SaaS app. Not bad, but not Google level. There is no way Google doesn't close this business, probably in less than a year.
- deleted 8y ago[deleted]
- SheinhardtWigCo 8y agoIt's not about revenue, it's about data: > Whether the customer speaks with you, talks to an employee, or just interacts directly with the CallJoy agent, the call will be recorded and transcribed for quality purposes. This is a play to get the content of conversations between customers and small businesses.
- mimixco 8y agoIndeed. Just like "free" Google Voice only existed in order to train their speech recognition module.
- bouncing 8y agoThere have been a great many sunsetted products from Google that could, in theory, generate some data points.
- Maxious 8y agoThis also integrates small businesses with an ordering API. Imagine if Google Maps (inc. via Search/Assistant) could replace all the industry specific apps like UberEats/Grubhub... there's an app for that https://developers.google.com/maps-booking/ https://developers.google.com/maps-booking/
- cm2012 8y agoA content play that costs SMBs $39 a month makes no sense. It has to be free to get to Google data scale.
- remir 8y agoIf we take CallJoy and add their Duplex service, it's easy to see where this is going: call centers and IVR. Companies like Avaya and Cisco are making banks selling solutions for call centers, but what if this could be automated? Perhaps not today, but say around 2025, 2030? I doubt Cisco and Avaya have the expertise to pull this off, but Google (or Amazon) certainly could.