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The name seems kind of odd for a google product. The anti-spam feature and voice analytics sound cool. I'm curious how they decide what's spam though - I know

The name seems kind of odd for a google product. The anti-spam feature and voice analytics sound cool. I'm curious how they decide what's spam though - I know there's a few services that claim to do this, but since a lot of times local numbers are the ones being spoofed, can they guarantee a legitimate call won't be filtered out?

ocdtrekkie 7y ago
Almost all of the robocalls I get come through my Google Voice number, not my real phone number, so I have zero faith in Google's ability to recognize voice call spam. (What's really amazing, is I could block all of them with a single manual rule, but Google Voice doesn't allow you to do anything like that. In my case, my Voice area code is not local: All spoofed robocalls use the area code of my Voice number, all legitimate calls do not. A normal human can see this plainly, Google's spam detection is unable to understand this.)
- duxup 7y ago
  Project Fi (I think maybe it is google fi now..) does a pretty good identifying spam callers for me.
morpheuskafka 7y ago
I think the difference is, CallJoy will listen to your calls and transcribe them as part of its features. So they can do pattern matching in the actual content of the call (similar to the way an email spam filter works) rather than relying on metadata alone.
- newman8r 7y ago
  That probably works if there's anything to transcribe, although the goal of the robocallers is probably to get transferred to a human being as soon as possible (i.e. pressing 0, or just doing nothing and waiting for the call to be transferred to a human, which I see happening a lot on my own small business phone system). Unfortunately those are also behaviors that legitimate callers might exhibit. I'm guessing google is reasonably happy with how it works though
- drivingmenuts 7y ago
  Hire Scottish people to make all your appointment calls and watch the Google transcription centers melt.

ocdtrekkie 7y ago

Almost all of the robocalls I get come through my Google Voice number, not my real phone number, so I have zero faith in Google's ability to recognize voice call spam. (What's really amazing, is I could block all of them with a single manual rule, but Google Voice doesn't allow you to do anything like that. In my case, my Voice area code is not local: All spoofed robocalls use the area code of my Voice number, all legitimate calls do not. A normal human can see this plainly, Google's spam detection is unable to understand this.)

duxup 7y ago
Project Fi (I think maybe it is google fi now..) does a pretty good identifying spam callers for me.

morpheuskafka 7y ago

I think the difference is, CallJoy will listen to your calls and transcribe them as part of its features. So they can do pattern matching in the actual content of the call (similar to the way an email spam filter works) rather than relying on metadata alone.

newman8r 7y ago
That probably works if there's anything to transcribe, although the goal of the robocallers is probably to get transferred to a human being as soon as possible (i.e. pressing 0, or just doing nothing and waiting for the call to be transferred to a human, which I see happening a lot on my own small business phone system). Unfortunately those are also behaviors that legitimate callers might exhibit. I'm guessing google is reasonably happy with how it works though
drivingmenuts 7y ago
Hire Scottish people to make all your appointment calls and watch the Google transcription centers melt.