In my mind it's a tell for how future interactions are going to work. Let's say I have a question or some issue with the space, am I going to get to have a norm

In my mind it's a tell for how future interactions are going to work. Let's say I have a question or some issue with the space, am I going to get to have a normal human interaction or am I going to have to put in a formal request to some automated system and hope somebody responds? I highly value the first kind of interaction over the second.