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I am honestly surprised that HN's reaction to "Apple should provide tools and training to third-party shops" is to be downvoted. I have yet to see a single pers

I am honestly surprised that HN's reaction to "Apple should provide tools and training to third-party shops" is to be downvoted. I have yet to see a single person explain why an end user should be opening up their own iPhone and mucking about with it and then expecting Apple to provide warranty repairs afterwards.

sokoloff 7y ago
I didn't downvote, but I don't see a bright line between me using the right tools and procedures to fix my phone vs having a third party repair service do it. I also don't think that a repair service is going to be more qualified in general than I am at the tasks I'm likely to undertake. (I'm no Louis Rossman, but I'm a fairly skilled electronics hobbyist; I haven't broken anything while servicing it in quite a while.) If Apple is going to support a phone after a third-party repair (which I'm not sure I necessarily agree with), they should do it after I remove and reinstall a screw equally well.
- eridius 7y ago
  You don't have access to Apple-supplied parts and especially don't have access to Apple-supplied training. Even if Apple did make this publicly available, the overwhelming majority of people are not remotely qualified to follow along, and making this available to end users just ensures that people will damage their own devices. If you want to risk damaging your device, that's fine, but it just doesn't make sense to demand that Apple then turn around and provide warranty service to a phone that was damaged by an unqualified user opening up their device and mucking with it. Apple should support a phone after a third-party repair if the third party uses Apple parts and is qualified to do so using Apple training materials. The alternative is that Apple should be on the hook for providing at-cost first-party repair within a reasonable distance of their entire customer base around the entire world, but Apple doesn't seem to want to operate enough stores to adequately service the repair needs of all of their customers.

sokoloff 7y ago

I didn't downvote, but I don't see a bright line between me using the right tools and procedures to fix my phone vs having a third party repair service do it. I also don't think that a repair service is going to be more qualified in general than I am at the tasks I'm likely to undertake. (I'm no Louis Rossman, but I'm a fairly skilled electronics hobbyist; I haven't broken anything while servicing it in quite a while.) If Apple is going to support a phone after a third-party repair (which I'm not sure I necessarily agree with), they should do it after I remove and reinstall a screw equally well.

eridius 7y ago
You don't have access to Apple-supplied parts and especially don't have access to Apple-supplied training. Even if Apple did make this publicly available, the overwhelming majority of people are not remotely qualified to follow along, and making this available to end users just ensures that people will damage their own devices. If you want to risk damaging your device, that's fine, but it just doesn't make sense to demand that Apple then turn around and provide warranty service to a phone that was damaged by an unqualified user opening up their device and mucking with it. Apple should support a phone after a third-party repair if the third party uses Apple parts and is qualified to do so using Apple training materials. The alternative is that Apple should be on the hook for providing at-cost first-party repair within a reasonable distance of their entire customer base around the entire world, but Apple doesn't seem to want to operate enough stores to adequately service the repair needs of all of their customers.