Actually when you make a knowledge worker / service worker in a business processes 5* more efficient the experience is that they spend 400% more time on the cas

Actually when you make a knowledge worker / service worker in a business processes 5* more efficient the experience is that they spend 400% more time on the cases that they have left. These are the cases that you can't automate and that before automation you couldn't service properly/economically. Now you can, so the workers do.