I have some friends who answered calls for PATLive a few years ago. I got the impression they didn't spend a lot of effort on vetting clients and responded to a

I have some friends who answered calls for PATLive a few years ago. I got the impression they didn't spend a lot of effort on vetting clients and responded to abuse in a reactive, rather than proactive manner. Phone operators follow relatively simple scripts for most clients, taking down information so someone else can call back, but occasionally perform more complex tasks like scheduling appointments. My impression is that most of the clients were small businesses at the time; a few were government agencies. It's easy for a scammer or robocaller to pass as a legitimate business with a service like that: just don't include any red flags in the script.