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cloudbees shop here - i can say that because of how fragile the plugin environment is, we never, ever update our jenkins - we cant, we would spill money out the

cloudbees shop here - i can say that because of how fragile the plugin environment is, we never, ever update our jenkins - we cant, we would spill money out the instant it went offline. so every few years we just roll out a new jenkins and force the devs to migrate to it, slowly, also over the course of years. every half a decade the cycle restarts. ok, we have been through exactly one of these, but it's a full cycle and starting up again. this has always been the biggest pain point, developers begging for a new plugin they cant have because updating a dependency is forbidden. so they either dont, or they do, by: making their own island ci/cd, or doing it so poorly, just as much risk comes into jenkins as it would rolling the dice on an untested upgrade.

owenmehegan 7y ago
CloudBees Support Engineer here! We offer a free Assisted Update service to customers for exactly this reason. We will examine your existing Jenkins installation, compare it with the target version you would be updating to, and outline any possible snags that you would need to address during the process. We also help ensure that you have a good backup so that you can roll back if need be, and if you are a Platinum customer a Support Engineer will hang out on a conference call while you perform the update. We've done loads of successful updates with customers this way, I think it's one of the most useful services we offer. Updates don't have to be as painful as you've described!