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Contrast this with DHH's response to today's Campfire outage: http://twitter.com/#!/dhh http://twitter.com/#!/dhh Not only is 37signals refunding everyone for
by martingordon 16y ago
Contrast this with DHH's response to today's Campfire outage: http://twitter.com/#!/dhh http://twitter.com/#!/dhh
Not only is 37signals refunding everyone for the month, DHH is replying to pretty much everyone personally to tell them so.
- pclark 16y agoTumblr has 1.5 million daily users. I think it might make more sense for them to write an apologetic blog post and reiterate how they're focussing on not letting this happen again :)
- zachrose 16y agoAlso, it's free.
- InclinedPlane 16y agoAll Tumblr users received a full refund for not just a single month but an entire year!
- patio11 16y agoEverything about their response to that issue impresses me. Seriously, I hope to be as good when (not if) one of my screwups next makes it past the code designed to prevent my screwups from reaching daylight. http://productblog.37signals.com/products/2010/12/explaining-the-campfire-outage-on-november-30th.html http://productblog.37signals.com/products/2010/12/explaining...
- catshirt 16y agothis is awesome. not suggesting tumblr handled their situation poorly, but even the refund alone is stellar service. when i just read about this, i got the same feeling i did when netflix resolved a missing dvd on the phone with me in less than 5 minutes. though, "We didn't earn your money with this service." is a little harsh. actually, lots of it seems harsh. cheer up dhh, we still like you (and i even got a few 500s i think).
- chc 16y ago37signals have always raked other companies across the coals for not being sincere enough in their apologies. It's impressive to see that they really do put their money where their mouth is.