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I understand they were busy, but only two or three updates about progress during the entire ordeal (on Twitter) seemed a little low to me. Their "we'll be back
by Xuzz 16y ago
I understand they were busy, but only two or three updates about progress during the entire ordeal (on Twitter) seemed a little low to me. Their "we'll be back shortly" page also didn't link to their Twitter page either, so for many people it was just a black hole for updates about when a surprising large chunk of the web would return.
- donohoe 16y agoI've been around when chunks or a large web site went down. Everyone is scrambling to fix it. While we know communication is worth taking time and effect, it is also difficult when you're focused on a singular task. You do get blinders. Thats not to say its a good excuse, and you certainly lern from it - but it is understandable.
- zecho 16y agoEveryone learns quickly after a major outage (they happen) that they need to have a game plan moving forward for communicating to users and customers. I hope tumblr took note of this lesson.