3 ms·

That said - merchants can retaliate back to consumers by banning them or reducing their ratings especially in industries where merchant provides essential servi

• chrischen 8y ago
  Blacklisting only works if you’re a big company, and in these cases the game is stacked against the consumer... the only recourse would be class action. Social media hell is only really effective if you are notable. Otherwise the most damage you really do is simply not being a net promoter. Resolving in a friendly manner and designing the user experience around easy customer service should be the standard. Anything less and really the merchant is committing fraud. The reasons why I hate credit cards both as a consumer and a merchant are: 1) legacy tech that improves at a snail’s pace. They literally profit off of fraud, because fraud liability generally falls on merchants but they make money off of increased transactions (due to less friction). 2) they stopped innovating and a clear sign of that is the heavy push towards loyalty points in order to retain users. Not to mention anticompetitive practices barring merchants on passing on credit card fees (for which they have a 6+ billion dollar class action over). 3) opaque processes over disputes and chargebacks and long 45+ day feedback times 4) they helped cause financial crisis by overextending credit