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what you are describing is not normalization of deviance, but rather proper risk management. that they made an incorrect assessment is a different issue. norma
by techslave 7y ago
what you are describing is not normalization of deviance, but rather proper risk management. that they made an incorrect assessment is a different issue.
normalization of deviance is when a process isn’t followed. when the reality of the process is different than the understood, risk-managed, process.
- PaulHoule 7y agoPeople writing about normalization of deviance in healthcare and aviation describe something very different from what is in Vaughn's book.
- mannykannot 7y agoIn this interview, Vaughn said "Social normalization of deviance means that people within the organization become so much accustomed to a deviant behavior that they don't consider it as deviant, despite the fact that they far exceed their own rules for the elementary safety", which seems to me to be pretty close to how people in healthcare and aviation are using it. http://www.consultingnewsline.com/Info/Vie%20du%20Conseil/Le%20Consultant%20du%20mois/Diane%20Vaughan%20(English).html http://www.consultingnewsline.com/Info/Vie%20du%20Conseil/Le...