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At least they haven't kept your 35,000€ when en-route to a recipient. They send me an email explaining that my type of wire is "too much of risk for their appet

At least they haven't kept your 35,000€ when en-route to a recipient. They send me an email explaining that my type of wire is "too much of risk for their appetite" (real quote). All good, so just return me back my money. I had to threaten them multiple times with going after them in UK (their legal HQ) for almost 14 days until they returned my money back. Not to mention that a service provider (very good one) that I owed money will not work with me anymore since their invoice was overdue for 2 weeks. Absolutely stay away from TransferWise - educate yourself (Google is your friend) how much fraud they perform on daily basis, as internet is full of horror stories from people who attempt to use them because of their low fees. Absolute scumbags.

welly 8y ago
Conversely, I've used them on many, many occasions over a number of years - not for the sums you're talking about although as much as a few thousand AU$ and never had so much as a problem. I'd still use them.
- deleted 8y ago
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- jeddf 8y ago
  +1 that is my anecdotal experience also, started living between uk and us, conducted many international transfers over 5 years with no issue, was having a much harder/more expensive time with other services (I think mostly paypal) before that.
mb_72 8y ago
I've also used them many times, for smaller amounts, and know several people that work there. While their environment seems somewhat cultish, I find it hard to reconcile your 'scumbag' comment with the people that I know - one of whom used to work in the anti-fraud department. Are you really claiming that fraud is part of Transferwise's standard mode of operation? I really find this hard to believe.
karan_baweja 8y ago
Again, sorry for the bad experience. Sometimes background checks take longer, to be on the right side of the law. Please reach out to me at karan@transferwise.com if there is anything.
- rhizome 8y ago
  Their problem with your company seems pretty obvious. If it was for background checks, how come OP apparently doesn't know that?

welly 8y ago

Conversely, I've used them on many, many occasions over a number of years - not for the sums you're talking about although as much as a few thousand AU$ and never had so much as a problem. I'd still use them.

deleted 8y ago
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jeddf 8y ago
+1 that is my anecdotal experience also, started living between uk and us, conducted many international transfers over 5 years with no issue, was having a much harder/more expensive time with other services (I think mostly paypal) before that.

mb_72 8y ago

I've also used them many times, for smaller amounts, and know several people that work there. While their environment seems somewhat cultish, I find it hard to reconcile your 'scumbag' comment with the people that I know - one of whom used to work in the anti-fraud department. Are you really claiming that fraud is part of Transferwise's standard mode of operation? I really find this hard to believe.

karan_baweja 8y ago

Again, sorry for the bad experience. Sometimes background checks take longer, to be on the right side of the law. Please reach out to me at karan@transferwise.com if there is anything.

rhizome 8y ago
Their problem with your company seems pretty obvious. If it was for background checks, how come OP apparently doesn't know that?