I used to really love Audible because they had excellent customer service. Now I only tolerate them. One more instance of needing to send a dozen back and forth

I used to really love Audible because they had excellent customer service. Now I only tolerate them. One more instance of needing to send a dozen back and forth emails to their so-called customer support repeating the same message over and over and getting increasingly frustrated and upset because not a single goddamn one of their offshored drones actually bothers to read what you write before responding about something entirely unrelated and I will terminate the service I've had with them since 2002. Watching a company you loved dealing with destroy the human side of its service makes me very sad.