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If people aren't using search, then message history retention isn't that important for you it seems. I would suggest that maybe your people are using email in s
by solipsism 7y ago
If people aren't using search, then message history retention isn't that important for you it seems. I would suggest that maybe your people are using email in situations where they'd like more permanence.
This is common, and Slack is treated more like a hallway conversation. Hallway conversations are enormously valuable, but if you want a record of something or if you want to make sure it reaches everyone, you use email instead.
- TheSwordsman 7y agoIt is to me personally, as I use it to find answers to questions I don't know the answer to. At a minimum, I can point them to someone who had a similar problem in case they solved it.
- MediumD 7y agoYeah I feel the same as you. So much knowledge gets shared on Slack that searching the complete history is often really valuable. I even went a step further and built a product that would generate FAQs from slack history and made it easy for people to add and categorize knowledge from Slack to provide answers to questions, metric, etc... I would love to have open source communities use it for free if helped them manage supporting their communities easier. It's https://landria.io https://landria.io. Would love to know if it would be useful for you.