4 ms·

As I mentioned, in our community we have some deal with Slack so that we are paid (up to a point) and have full message history retention. Search can also go th

As I mentioned, in our community we have some deal with Slack so that we are paid (up to a point) and have full message history retention. Search can also go through all of those messages too. This is extremely valuable, and is a selling point for Slack if you can somehow get on to a paid plan without breaking the bank. But in my experience, many don't use the search anyhow. :P I'll admit, I don't know the full details of the relationship we have with Slack as I'm just an admin and not an owner. It is paid for by someone, but I don't know how much we're paying per head or of it's a flat rate.

solipsism 7y ago
If people aren't using search, then message history retention isn't that important for you it seems. I would suggest that maybe your people are using email in situations where they'd like more permanence. This is common, and Slack is treated more like a hallway conversation. Hallway conversations are enormously valuable, but if you want a record of something or if you want to make sure it reaches everyone, you use email instead.
- TheSwordsman 7y ago
  It is to me personally, as I use it to find answers to questions I don't know the answer to. At a minimum, I can point them to someone who had a similar problem in case they solved it.
  - MediumD 7y ago
    Yeah I feel the same as you. So much knowledge gets shared on Slack that searching the complete history is often really valuable. I even went a step further and built a product that would generate FAQs from slack history and made it easy for people to add and categorize knowledge from Slack to provide answers to questions, metric, etc... I would love to have open source communities use it for free if helped them manage supporting their communities easier. It's https://landria.io https://landria.io. Would love to know if it would be useful for you.

solipsism 7y ago

If people aren't using search, then message history retention isn't that important for you it seems. I would suggest that maybe your people are using email in situations where they'd like more permanence. This is common, and Slack is treated more like a hallway conversation. Hallway conversations are enormously valuable, but if you want a record of something or if you want to make sure it reaches everyone, you use email instead.

TheSwordsman 7y ago
It is to me personally, as I use it to find answers to questions I don't know the answer to. At a minimum, I can point them to someone who had a similar problem in case they solved it.
- MediumD 7y ago
  Yeah I feel the same as you. So much knowledge gets shared on Slack that searching the complete history is often really valuable. I even went a step further and built a product that would generate FAQs from slack history and made it easy for people to add and categorize knowledge from Slack to provide answers to questions, metric, etc... I would love to have open source communities use it for free if helped them manage supporting their communities easier. It's https://landria.io https://landria.io. Would love to know if it would be useful for you.