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I'm glad it's funny to you. For me it was without a doubt the worst customer service/sales experience of my entire life. I don't mean that as mere invective o

I'm glad it's funny to you. For me it was without a doubt the worst customer service/sales experience of my entire life. I don't mean that as mere invective or rhetoric, I mean that literally-- I have never had a worse experience trying to give a company money. Almost nobody I talked to had any idea what was going on or what they were talking about. I was billed for all kinds of crazy stuff I never signed up for, and I have been billed an activation fee of ~$120 for three months running. I'm also being billed for phone insurance I've cancelled at least four times. I want to state that every phone rep I've talked to has been unfailingly polite, which is marginally nicer but doesn't fix any of my problems. Bad but obsequious customer service is still bad customer service. I've since been told not to bother with T-Mobile's phone system; apparently walking into a T-Mobile store is a much less stressful and faster way of dealing with them. I plan on trying that, if I ever feel the need to contact them again.

anigbrowl 16y ago
I'm sorry if you got the impression I was mocking you. By 'funny' I meant 'strange' rather than 'amusing.' I generalized from my ability to get the problem fixed quickly and finally, and felt surprised that you had such a persistent problem. I didn't mean to belittle or dismiss your bad experience, and would be quite interested to hear from others about which set of experiences is more typical. I'm not involved with or any kind of stockowner in Google or T-M by the way.
- Calamitous 16y ago
  And I apologize for the snark attack. I'm still tussling with them over a few issues, and just thinking about it gets me wound up. I keep hearing that T-Mobile is #2 in customer satisfaction, and I wonder how. Looking at changing providers, I worry that other providers are actually that much worse. That, or that my experience is dragging down the average that's keeping T-Mobile out of the #1 spot. :)

anigbrowl 16y ago

I'm sorry if you got the impression I was mocking you. By 'funny' I meant 'strange' rather than 'amusing.' I generalized from my ability to get the problem fixed quickly and finally, and felt surprised that you had such a persistent problem. I didn't mean to belittle or dismiss your bad experience, and would be quite interested to hear from others about which set of experiences is more typical. I'm not involved with or any kind of stockowner in Google or T-M by the way.

Calamitous 16y ago
And I apologize for the snark attack. I'm still tussling with them over a few issues, and just thinking about it gets me wound up. I keep hearing that T-Mobile is #2 in customer satisfaction, and I wonder how. Looking at changing providers, I worry that other providers are actually that much worse. That, or that my experience is dragging down the average that's keeping T-Mobile out of the #1 spot. :)