Every single person inside of an institution can care deeply about something, but that doesn't mean the institution as a whole will act as if it cares. Think o

Every single person inside of an institution can care deeply about something, but that doesn't mean the institution as a whole will act as if it cares. Think of Google as a huge animal made up of individual people. The people can perceive and act on their immediate surroundings, but only by forming larger structures (like teams or orgs) are they able to act on the world at Google's scale. Really, it's not about incentives; it's about perception. Just like you can't act at Google's scale on your own, you can't perceive the effects of Google's actions on your own. You care about fixing issues when you hear about them, but how do you hear about them? What can the Google-animal see, and what is it blind to?