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I've managed a team of 30+ -- both on-shore and off-shore resources -- and I can tell you some of the things that I've liked, and some things that I hated. I h
by imroot 7y ago
I've managed a team of 30+ -- both on-shore and off-shore resources -- and I can tell you some of the things that I've liked, and some things that I hated.
I have been in consulting for a while -- and while I don't mind it, that brings in its own set of rules (with regards to non-billable time) and challenges (Fixed price contracts usually mean low salaried workers to maximize profits).
- Short team-based standups. There's no reason for your US team to meet with Offshore unless there's a blocking reason to do so.
- Bi-weekly team meetings with both groups. I tried to alternate between the On-Shore and the Off Shore's lunch period, but, regardless, one team is staying up late. Don't be a dick and make that team come in at their same time the next day if you're holding a 2AM meeting that lasts an hour.
- If you are sending important, team-wide, communications, let them know in stand up.
- I have no problem waking up early (or staying up late) to have 1:1's with my team, even if they are offshore. Keep them simple (What have been your big challenges this week? Are you blocked or do you forsee any roadblocks down the horizon? Do you have anything for me?)
Sadly, most companies that we've been in have frowned upon Slack, but, I don't have any issues in using it on a daily basis.
If your team members are burned out, isolated, depressed -- work on them. Give them time away from the project or lighter work (to a point). If they are consistently burned out and depressed, try to figure out if this is a company/project/management issue (hey -- I'm far from perfect, maybe they don't like my management style!), or, if this is something that can be resolved by a placement to a different project/team.
Encourage them to use the 'free' resources available to them -- be it cloud services, books, education, mental health, physical health, etc. The company provides those for a reason.
It took me a long time to realize that my initial management style doesn't work with everyone...so, I changed. Don't be afraid to look in the mirror and change your operating style when you think it's not working.
(edited for formatting)