I'm not saying Google's support is stellar but there's a lot of misinformation going around. It's become a meme to say you can't reach a human at Google, they w

I'm not saying Google's support is stellar but there's a lot of misinformation going around. It's become a meme to say you can't reach a human at Google, they will shutdown new apps after an year, etc. Have you had direct experience with Google support? My experience has been pretty regular but maybe I'm an outlier.