Based on what I’ve seen over the years, I always had this guess that odesk/upwork was outsourcing their customer service through their own platform. That sort o

Based on what I’ve seen over the years, I always had this guess that odesk/upwork was outsourcing their customer service through their own platform. That sort of thing can explain really bizarre behavior and responses which make more sense in the context of the other party not being an actual employee of the company.