>> but we certainly care a lot about fixing issues like this when we hear about them It's sheer chance that you happened upon this HN post. Google needs to ha

>> but we certainly care a lot about fixing issues like this when we hear about them It's sheer chance that you happened upon this HN post. Google needs to have an open, healthy customer service infrastructure in place to hear about, track, resolve, and follow up on reported issues. This is antithetical to "The Google Way". That is how you get posts like this.