My experience with Azure was awful. I moved a desktop app with 5000 paying customers to SAAS and wanted to not have to worry about the database management side

My experience with Azure was awful. I moved a desktop app with 5000 paying customers to SAAS and wanted to not have to worry about the database management side and wanted to use azure. So not a huge business by any means, but growth potential is good. I signed up, started to look around, maybe a test table and that was it. It was end of the day. Next day, account deleted for breaking the TOS. Tried to contact support, few days later, got a reply saying I had broken the TOS. Yes I know. But how? What did I do? You broke the rules. No I didn't. I am from the EU (personal details / bank etc) but live abroad, this sometimes causes issues when I say I am from a country that doesn't match my IP so I ask if this was the issue ? No reply, I was just blanked after that.